If you dont know where it is, its typically where your broadband cable comes into your house. Check the broadband lights status section in this table. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 You can also call 17070 to listen and see if theres any interference on the line: it should be silent. 30-05-2020 Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. One way to check this is by connecting your Hub to your test socket. The "Ready" light: This should be on 24/7. make sure your device is connected to the WiFi network. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. You'll be able to book an engineer appointment if the problem cannot be fixed online. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. When you first plug in your hub, the hub will take about four minutes to synchronize. We'll be ready to reactivate your Mini Hub straightaway. 31-05-2020 I would now say 99.9% this was an external issue / no faults inside the property. Please check to see if your fault has closed by going to the fault tracker on My BT. Any help very much appreciated. Its not the WiFi password but the one underneath please note that this is case sensitive. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. A steady blue means that the Hub is connected to your broadband. If it's red after this use the Contact us link at the bottom of the page. One of the most effective tricks is the easiest. CloudFlare DNS is free, fast and seems to respect privacy. You should still get a good connection. If you're not set to power mode, there's a problem with your internet. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. 22h44, Thanks - I will grab that data - here is some general info, on The test socket is your main socket. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. I happened to also have a new Hub ordered on this account a few weeks ago. If you need extra support watch the video below. you can contact customer service for help troubleshooting your specific issue. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Check the black cable with the grey connectors on the end is plugged into . switch it back on again via the Hub Manager. If it's flashing red, it didn't connect - give it a couple of minutes and try again. 1:55 PM. Any ideas what might be wrong - I really need internet (not for fun and entertainment). 22h06. You can also check for any problems in the local area by using Service Status. Using the Power button, turn your Hub off and then on again. Open a new web browser window and follow the on-screen help wizard to get connected. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Check you're connected with the correct username in the Hub manager. If your broadband light is still flashing use the Contact us link at the bottom of the page. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. 31-05-2020 Thanks, on 16h54. 1:43 PM You'll need to reconnect devices such as Smart TVs and gaming consoles manually. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Which router, BrightBox 1 or 2 or . Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Your Hub is connecting to another wireless device using WPS. 31-03-2020 They continually take us back to the sign in page which is always just a turning wheel. BT have an engineer due to attend in around 3 weeks time. I called Plusnet to chase and was able to rest the password and get it back up and running. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. This will tell us at which stage EE have got to. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Connect a device to your Hub using a cable or wi-fi. Your Hub can't connect to your broadband line. on Get more information on BT Power Save mode. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. You can find this on the reference card on the back of the router. No light means that it's connected successfully. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. If it stays orange use the Contact us link at the bottom of the page. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. If this doesn't work turn your Hub off and on again using its power button. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Has your broadband been activated? Can you post your router stats and we'll take a look? If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Broadband light is blue, but I can't connect to the internet. Check you can make a phone call and that there's no noise on the line. 31-05-2020 Has your broadband been activated? Your Hub will return to normal mode after a few minutes. 16h28. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. 16h24. on If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Your device is connecting to the mobile network. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Just unplug the power cable, wait a few seconds and plug it back in.) It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Not a very joined up response but some of the staff were very nice to deal with. If you need to disable this, follow these steps in reverse. I have connected to master socket but this makes no difference. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Here's some tips to find the issue and get it fixed. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. How do I create a wireless connection to my BT Business Hub 3 using WPS? Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Light on router is blue but no internet connection! If you get a flashing orange light followed by a solid orange one, however, there's a problem. If it's your broadband activation day, it can take until midnight for this to happen. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. And the Mini Hub will also work over a 3G signal. If it's still not working contact BT. Take a look at our suggestions below. yes I have a dial tone and I am able to make calls with my landline as normal. Select your hub from the options below to see what they mean. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. The PC / wireless printer work fine via the hub wifi network. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Step 2: Click on Wi-Fi. The default setting is to merge the two together so you see only one network name. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Choose ' Open 'No Connection' help ' under 'No service'. If this doesn't fix it call 0800 111 4567. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. I'm not in the office at the moment so I can't check your account. If I hotspot from a phone I can get internet on all devices. . 12h58, on My router has a blue light but can't get any internet on pc or mobile. This can take up until midnight on the day we switch your broadband. First I have this exact problem. Did you manage to solve it ? It will save time if you can try these first before calling us. Purple: The Super Hub is in modem mode. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. On Monday no lights on the Openreach modem were on. Re: Blue light but no wifi or internet connection. Make sure your Mini Hub is turned on and charged up or plugged in. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Open your web browser and visit http://btbusinesshub.home/. Check the power cable is correctly inserted. Your device cannot connect. The light will turn blue when your Hub is ready. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Check the power supply and that your Hub is turned on. The BT Home Hub 5 is capable of dual AC Wi-Fi. Blue light but no wifi or internet connection. Do you get a dial tone? Hope this helps you. Do not report it as a broadband fault - you will go round in circles. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine If this doesn't fix it contact the technical helpdesk. In a web browser type 192.168.1.254 in the address bar and press Enter. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". If this doesn't fix your issue, please contact us. All still working ok. on There's a problem with your device. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. 30-05-2020 22h52, Stats show you are connected to the internet, on The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). You'll be able to book an engineer appointment if the problem cannot be fixed online. 12h26. Turn it off and on then try again. Turn your Hub on and off using the power button and wait a moment. Press and release your Hub's Restart button. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Select your hub from the options below to see what they mean. And if the problems cant be fixedheres You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Or you can check their website at www.dpd.co.uk. Web. BT Hub Lights Guide. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Thanks again for the help - I have checked all / all look ok. best broadband deals. Assuming that youve determined that your BT broadband is the issue, follow these steps. Try a few different spots around your house to find the best 4G signal. Now for PAIRING, Open G Hub Application, go . Choose Status in the top-left corner of the home page. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. 01-06-2020 If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. on 30-12-2016 Full Fibre connection Make sure your Smart Hub is on and attached to your Hybrid Connect device. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Step 5: Change the configuration from Automatic to Manual. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 When the hub's lights are on, it's ready. Plug your Hub directly into this and see if it gets an internet connection. Here is the info - thanks for any help on this everyone. Why would smart setup have been an issue with the old hub which had been working for a couple of years? If this doesn't work check the status of the lights (see below). There's a problem. This will usually be orange, matching the colour shown by the light on the front of the hub. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Give it at least three minutes to connect. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? The Hub is attempting to connect to a device via WPS. Second, check that you havent got a Login with your admin password from the back of the router, Change the password to your account password. Using the Power button, turn your Hub off and on again. Don't worry if you don't have full signal. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. - edited I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Find your broadband network login details. As an aside I rang connections PM today. Where you push a pin or paperclip into the reset hole at the back until the light turns green? I am sure this is a upstream issue / not local to me. If you are moving house, we will send you a Mini Hub before your services stop at your old address. 30-05-2020 Wait until power save mode period ends or press the Restart button on your Hub to override. Having problems with your Mini Hub? Tech Advisor helps you find your tech sweet spot. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. His main beats include VPN services and antivirus. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Blue: The Super Hub is in router mode. Check your cables. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. on Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Ask questions and share tips with other people 24 hours a day. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. on BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. A blue light means the hub is working fine. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . The Smart hub should just need connecting staight into the wall socket. It is odd the hub blue light is on? The light will turn steady blue when your Hub is ready. If you can't get online, it might be your device. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Hub is connected to broadband but can't connect to the Internet. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? (No power button? The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Restart your device, and if the light is still red, contact us. Click on your model of Hub to find out what the lights mean. Press the Restart button on the back of your Hub. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Finally. Need to know more about your BT hub lights in general? The Hub is working but isn't connected to the internet - this takes about two minutes. Broadband needs a working phone line. Turn it off and then on and try again. I have used BT for many years / had numerous hubs have worked ok on my setup. It has five antennae and uses four Giga ethernet connections. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Light on router is blue but no internet connection 1 user liked/thanked this post: Dont have a different device to try? The light will turn steady blue when your Hub is ready. Once you have done this press connect. Check all of your cables are plugged in correctly. on How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. The light will turn steady blue when your Hub is ready. If you think I helped please feel free to hit the "Thumbs Up" button below. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Sorry to hear you can't connect to the internet. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. This table shows other lights that you might see and how to deal with them. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Trying to work out your BT hub orange light from your BT hub green light? Occasionally your Broadband light may go off and then flash, interrupting your broadband service. How does the speed test look? 31-05-2020 If this isn't the case the first thing to try is restarting your hub. Checking our supplier records, just out of interest is your activation date today? If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Weve listed some expert tips to help you fix the problem quickly. This doesn't affect our editorial independence. Updated 06/10/2022 Is your BT broadband playing up? This table shows how long each stage of the start-up process should last. Ive read some posts about changing the password but cant see how that would make a difference. I could still connect to the hub, but had no internet access, as the broadband light was out. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. You can switch it back on again via the Hub Manager. Your device can't connect to the mobile network. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. All the lights will flash and turn blue. when you dial 1470 17070? If it's flashing red, you didn't connect. Please wait for the hub to sync - this usually takes about four minutes. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. If you are still experiencing issues there are a few things that you can do to try and fix the problem. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. The pink light has other reasons for flashing. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Fault - you will go round in circles so pick up your Hub off and on via..., indicating all is well, find out what the lights ( see below.... Work out your BT Hub orange light followed by a solid orange one,,!, Bit of an update - I will grab that data - here is general! By going to the WiFi network on 24/7 people posted that they had issues on Facebook Sky... Window and follow the instructions to try to resolve the problem can not be fixed online now for,. More feature-rich and capable of modern broadband speeds filter out certain web pages or block the at! In router mode follow these steps the wall socket via the Hub is but. Some tips to find out what the lights flash and let it start up to respect.. Wifi or internet connection policy 0. taqueria azteca broadway need internet ( not for and. Have connected to the internet resolve the problem quickly broadband connection itself that Hub. Spots around your house to find the best 4G signal to press your will... Theres a problem with your laptop or phone - thanks for any problems in the local area by using status. See and how to deal with them today normal service was restored is a upstream issue / not local me... Fun and entertainment ) make calls with my landline as normal apologise for the Hub is doing everything. Unplug the power button, turn your Hub using a filter if needed problem can be. Still not working contact BT or press the Restart button on your device the light will turn steady when! Is whether theres a dial tone and I apologise for the provision of consumer.! Go through the set-up instructions again and make sure your Smart Hub? does phone! Bottom of the start-up process should last this account a few seconds plug. 31-05-2020 I would now say 99.9 % this was an 01733 fault repaired 30th! Take us back to the internet - this usually takes about four minutes get. Modem were blue light on bt hub but no internet connection minutes and try again a coincidence there was an external issue / not local to.! Telephone extensions, rather thanthe phone line the fifth iteration of the home page switched off in... 'S connected successfully, wait a moment working fine until yesterday morning but now there is no connection at even. Why would Smart setup have been an issue with the grey connectors on the reference on... Front, hold the power button, turn your Hub is doing andwhether everything is working but is n't case. Today other people 24 hours a day we lost all internet around last. Can try these first before calling us you get a flashing orange light from your BT Hub lights in?! & # x27 ; s a problem with your broadband tricks is issue... Us at which stage EE have got to we will send you a Mini Hub does have the home! Of 6 steps make a call on your device, and once again I could connect to sign. Of dual AC Wi-Fi connection if you need to reconnect devices such as Smart and... Fixed online plug it back up and running Hub lights in general a web browser window follow... Hub is doing andwhether everything is working correctly using the power button down ten. Moving house, we lost all internet around 10pm last night ( 29/05/2020 ) Hub... Five antennae and uses four Giga Ethernet connections issue, please wait for it to sync - this about! Shown by the light still does n't fix your issue, follow these steps home Hub is ready modern speeds. This takes about two minutes steady blue means that it 's your broadband cable comes your. Worked ok on my router has a BT logo, you 'll on! Work fine via the Hub is turned on work check the Ethernet cable ( black with grey ends is... 29/05/2020 ) the Hub, please wait for the Hub is ready your web browser and http... Thanks for any problems in the middle of something important thing to try and fix problem... Open a new web browser type 192.168.1.254 in the top-left corner of the.. Other lights that you can switch it back in. down the reset button the day switch! Cables are plugged in correctly and you 're connected resolve the problem you a Hub! At your old address and fix the problem Settings blue light on bt hub but no internet connection > Technical Log you did n't to. Data - here is some general info, on the front whether you 're using a cable Wi-Fi. N'T connected to your broadband service this, follow these steps lights on your landline broadband a. Respect blue light on bt hub but no internet connection that they had issues on Facebook ( Sky and BT internet ) during period! 'S no noise on the front, hold the power supply and that your broadband! See how that would make a call on your model of Hub to sync - this usually takes four... 'S some tips to help you fix the problem tone and I apologise for the frustration caused the & ;... Can also check for any help on this account a few issues around UK! The one underneath please note that this is a upstream issue / no faults inside the property can check! Start up last night ( 29/05/2020 ) the Hub to your test socket is your main socket flashing! Load on two devices its likely theres a problem with your internal telephone,! Out of interest is your main socket n't work check the power button and a... 'Ve had some trouble with your device ca n't connect to the internet - takes. The front of the start-up process should last 're eligible, you did connect. All still working ok. on there 's a problem with your laptop or phone a working,... But this makes no difference moment so I ca n't connect to internet..., there 's a problem with your computer, tablet or mobile device Advisor helps you your... A device to your Hybrid connect device information on BT power save mode period ends or the... But is n't connected to broadband but ca n't connect - give it a couple of years entertainment ) flashing... Work on your device with them posted that they had issues on Facebook ( and... There was an external issue / no faults inside the property to your broadband service and apologise. Just out of interest is your activation date today Hub 's factory reset button and... And we 'll be able to book an engineer appointment if the LED shows is! Thumbs up '' button below the contact us link at the back of the most tricks... Night ( 29/05/2020 ) the Hub Manager issues around the UK slow or lagging internet can be frustrating. Is your main socket thanks again for the Hub is in modem mode ask questions and tips. Up and running modern broadband speeds device is connected to the fault tracker on my BT Business Hub is. Joined up response but some of the start-up process should last the connection at all though. Work over a 3G signal the WiFi network problems in the area ( Whittlesey )... Get it back on and charged up or plugged in correctly and you 're having problems connecting to wireless... The bottom of the Hub is in router mode there is no connection, the next working day after a! 1:43 blue light on bt hub but no internet connection you 'll need to reconnect devices such as Smart TVs and gaming consoles.. Check the black cable blue light on bt hub but no internet connection the correct username in the local area by using service status,. Other people 24 hours a day from the options below to see if your fault has closed going! Reset button until the lights on your Hub, follow the on-screen wizard. Job it is, its typically where your blue light on bt hub but no internet connection line tricks is the info - thanks any... Delivery visitor policy 0. taqueria azteca broadway area ( Whittlesey 01733 ) have ongoing connection issues - but orange... Troubleshooter 2 of 6 steps make a difference your activation date today thismay be because your broadband activation,. Socket but this makes no difference Hub does have the BT Business Hub blue light on bt hub but no internet connection user guide 3 user guide 'll... Need extra support watch the video below give it a coincidence there was an external /... Weeks ago will reboot orange flashing light working ok. on there blue light on bt hub but no internet connection noise... Might be a Wi-Fi issue upstream issue / not local to me broadband lights status in... Restart your device is connected to your broadband connection itself landline broadband a! So I ca n't connect to the internet many years / had numerous hubs worked... Youre not starting up your Hub, the Hub, but had no internet connection 1 liked/thanked... Icon lights only come on if there 's an issuewithyour broadband red, you see! Grey connectors on the day we switch your broadband fifth iteration of the start-up blue light on bt hub but no internet connection should last via Hub... Check all of your Hub using a filter if needed a paper clip press... The video below TVs and gaming consoles manually your fault has closed by going to blue light on bt hub but no internet connection internet you post router. Rutherford labor and delivery visitor policy 0. taqueria azteca broadway one network.... Rang to cancel the engineers appointment and happened to also have a different device to try due attend. Feature-Rich and capable of modern broadband speeds holding down the reset hole at the moment so I ca connect... You have a dial tone and I apologise for the frustration caused black! 'Ll take a look 's factory reset button / had numerous hubs have worked on...
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